The process of project renovation takes place in several phases and is comparable to the known project management phases. In addition, these phases are supplemented by a conflict de-escalation and a project handover phase. As a rule, the project renovator is only temporarily involved in the actual development project and then passes the project back to the original project team.
In the event of a crisis, communication is burdened by emotions (e.g. fear, resignation), the conflict is often multifaceted and the steakholders sometimes have very different interests. In these cases, mediation is a tried and tested tool for the development of a sustainable conflict resolution. However, this presupposes that the OEM (automobile manufacturer) and the supplier are able to develop a solution and to implement it.
Mediation is a procedure for conflict resolution. The parties to the conflict (OEM supplier) and the mediator (project renovator) are responsible for resolving the conflict and developing the solution. The focus of mediation is on the people with whom the problem is questioned (separation of thing and person) and solutions are worked out together. In contrast to the mediation process, there is an extremely tight deadline, so that improvement measures recognized by the project renovator sometimes have to be implemented at short notice.
| Phase | Activity | Phase mediation |
|---|---|---|
| Initiation | Order clarification with the top management of the supplier (role clarification) stakeholder analysis * Structure the communication process |
Introduction and a first picture of the conflict |
| Situation analysis | As-is analysis with all stakeholders Project review * Review relevant documents |
Presentation of the points of view and collection of topics |
| Root cause analysis | Identification of vulnerabilities (Technology, process, ...) potential problems (What, where, when and extent) * Clarify the interests of the supplier and the OEM (SOP compliance with what compromises) |
Researching the background and interests |
| Action planning | Development and evaluation of Solution scenarios Identification of conceivable causes and preventive measures Planning contingency measures (Risk protection) Define immediate measures ("Quick win") |
Development of options and solutions |
| Implementation decision | Joint action plan vote approval of all relevant Obtain stakeholders |
Conclusion - agreement and safeguarding measures |
| Conflict de-escalation | Short-term / other improvement implement measures Check implementation success communication management reorganization of project work |
|
| Project handover | Back delegation to the project team Lessons Learned Workshop * Project completion project renovator |
