The process of project renovation takes place in several phases and is comparable to the known project management phases. In addition, these phases are supplemented by a conflict de-escalation and a project handover phase. As a rule, the project renovator is only temporarily involved in the actual development project and then passes the project back to the original project team.
In the event of a crisis, communication is burdened by emotions (e.g. fear, resignation), the conflict is often multifaceted and the steakholders sometimes have very different interests. In these cases, mediation is a tried and tested tool for the development of a sustainable conflict resolution. However, this presupposes that the OEM (automobile manufacturer) and the supplier are able to develop a solution and to implement it.
Mediation is a procedure for conflict resolution. The parties to the conflict (OEM supplier) and the mediator (project renovator) are responsible for resolving the conflict and developing the solution. The focus of mediation is on the people with whom the problem is questioned (separation of thing and person) and solutions are worked out together. In contrast to the mediation process, there is an extremely tight deadline, so that improvement measures recognized by the project renovator sometimes have to be implemented at short notice.
||Introduction and a first picture of the conflict|
||Presentation of the points of view and collection of topics|
|Root cause analysis||
||Researching the background and interests|
||Development of options and solutions|
||Conclusion - agreement and safeguarding measures|